New Patients
Setting Up Your First Visit
Welcome to the Newbury Dental family! Thank you for entrusting us with your oral health. To arrange your first dental visit with us, please follow the steps below.
1. Schedule Your Visit
We make it easy, you can email us, book online, or call and we’ll be glad to get everything set up for you.
2. Complete Your New Patient Forms
New patient forms are available online so you can conveniently fill them out before your visit. They are important for us to do a thorough dental examination and address your concerns.
What to Bring to Your Visit
What To Expect
Financial Information
At Newbury Dental, we accept most major insurance providers. Please contact us if you would like to confirm that we accept your benefits plan. Payment is due at the time of services rendered.
As a courtesy, Newbury Dental will submit insurance claims to your insurance provider on your behalf and attempt to answer any questions we can about your insurance. However, insurance policies are highly variable, therefore it is up to you to know and understand your own benefits plan. Dental predeterminations are only estimates and are not guaranteed payment. Please note that if your benefits result in lower coverage than expected, you will be solely responsible for any outstanding balance. If the event occurs that your insurance company has not paid (on your behalf), you will be responsible to contact them directly to resolve the issue.
In order to serve all of our patients to the best of our abilities, we require a $75/hr deposit for any major treatment. Please know that this is a deposit to hold the appointment and will go towards your treatment costs provided you attend your appointment at its designated time.
We accept cash, cheque, any major credit cards, and e-transfer.
Patients without Insurance
For patients without insurance, you will be responsible for full payment on the day of treatment. You will be given an estimate prior to any treatment being completed. At Newbury Dental, we understand that dental costs can be intimidating, so for patients who require extensive treatment, payment plans can be arranged with our treatment coordinator. We are also happy to offer LendCare as a financing option for your dental treatment. LendCare offers instant approvals, affordable monthly payments, and can be interest-free. For more information about dental financing with LendCare or any other payment options, please give us a call and speak to our friendly team member!
Cancellation/No-Show Policy
We understand that life happens and there will be changes required to your scheduled appointment. In order to provide all of our patients with quality and timely care, our office requests 48 hours or 2 business days' notice to change or cancel your appointment so we are able to serve all of our patients to the best of our abilities. Please be aware of our current business hours.
Please be advised that our office charges a late cancellation fee (less than 48 hours or 2 business days) of $75.00 per hour. No-shows will require a rebooking fee for their next visit. Please note that we value our patients’ time, therefore we reserve the right to refuse patients that no-show 2 times in a row within a calendar year.
Patient Reviews
spread the word, please share your thoughts below!
I had Dr. Marcus Ngai as my dentist for my first visit here. He was gentle with the cleaning and scaling. I barely felt a thing! The booking was easy. There were email and text reminders which were appreciated. The clinic looks beautiful and clean. All the equipment was new and seemed top end. There was special attention to customer service. Definitely an AAA experience!Thanks Dr. Ngai and team!
Dr Ngai was extremely calming and made me feel comfortable / relaxed in the chair. The whole procedure was gentle and painless (had annual check up and my old fillings needed to be replaced) As someone who is quite nervous about going to the dentist, this made the world of a difference and I will be going back for all my regular treatments. I recommend Dr. Ngai to those who want a professional dentist experience that is also friendly and caring! The front desk is also super welcoming
It's challenging to keep this review short, because there's so many great things to share about Dr. Linda Lee. Thus the reason why my family entrusted her with our dental health for several years now. Dr. Lee is smart, meticulous, takes pride in her work, and genuinely cares for her patients. She always welcomes us with a bright smile, takes the time to explain things, and patiently addresses all concerns. We're so happy that Dr. Lee remains in the city, because it'd be difficult to find another dentist like her. She's truly one-of-a-kind! Her new office, Newbury Dental is clean, modern with the latest tech, and beautifully designed. It's a calm and relaxing environment, staffed with friendly and attentive professionals. Congratulations Dr. Lee and Dr. Ngai!
Very helpful and friendly receptionist made booking the appointment a breeze. Dr. Ngai and his assistant were very efficient, informative, and gentle. The clinic itself is brand new - clean, bright, and beautiful. Highly recommend!
Very professional, friendly staff. Dr. Lee is an amazing dentist. I highly recommend her to anyone. Her new clinic is bright and relaxing and she is so kind and patient.
This is my first visit with the new dental clinic. I have seen both dentists in other clinics in which they worked in the past. This clinic is bright, spacious, clean and makes one comfortable.Dr. Ngai and staff are very nice and friendly. They explained the procedures well prior to performing them. Dr. Ngai is experienced, professional, and thorough in examining my teeth condition, and provided options for my teeth problems. I am very satisfied with the service provided. My second visit was to have fillings and Dr. Ngai did them efficiently and again, he explained well of the fillings prior to doing the procedures.
Amazing! Dr. Lee is so helpful, gentle and knowledgeable. It was our daughter’s first visit to the dentist and she can be anxious about new things. Dr. Lee was so good about showing her everything and explaining all the tools. Everyone was kind and accommodating. We are happy to have found a new clinic so that we can be better about regular visits. Plus they direct bill! Highly recommend!
Newbury Dental has extraordinary staff and customer service. Dr. Lee is excellent, and so are the assistants and receptionist staff. I highly recommend.
Emelie at reception was very friendly upon welcoming me when checking-in and after my appointment was done. Kiersten the Dental Assistant was delightful, super professional and kept making sure that I was OK and comfortable throughout; she walked me through every step of what we were doing. Dr. Ngai was fantastic! He was very genuine, informative and thorough. He made sure he took the time to answer any questions and concerns that I might have had and walked me through what I needed for my next visit. Overall I was blown away by the customer service, friendliness, professionalism and how extremely welcoming and accommodating the team at Newbury Dental was to me. You can tell everyone enjoys what they do there and they truly wants to make sure their clients are well taken care of. What a great experience! Thank you so much! Anyone who reads this, if you're looking for a great Dental Team, look no further. Must Come here!
Contact us
We look forward to meeting you! Call 780-760-3033, email info@newburydental.ca, or request an appointment online to set up your first visit. We’ll be in touch soon!
